Refund Policy
At KalculusPenCreative, we are committed to delivering high-quality work and excellent customer satisfaction. This Refund Policy explains the conditions under which you may be eligible for a refund when you purchase our services.
1. Satisfaction Guarantee
Kalculuspen Creative is committed to delivering professional, high-quality editing and manuscript support services. If you are not satisfied with the work provided, we encourage you to communicate your concerns so we can review the issue and make reasonable efforts to address it.
Our services include editorial expertise, time, analysis, and professional judgment. For this reason, refunds are generally not available for work that has already been completed and delivered.
However, if a concern arises regarding the quality or scope of the services provided, we will review the matter fairly and may offer reasonable revisions within the agreed project scope. In exceptional circumstances, partial refunds may be considered at the sole discretion of Kalculuspen Creative.
We encourage clients to take advantage of our consultation process and, where applicable, our sample edit offer to ensure our services are the right fit before proceeding with a full project.
2. Refund Eligibility
You may be eligible to request a refund under the following circumstances:
Non-Delivery of Service
Kalculuspen Creative fails to provide the agreed editing or manuscript support services within the scope of the purchased package.
Missed Delivery Deadlines
Your project is not delivered within the agreed timeframe, and no prior communication, extension request, or reasonable explanation has been provided.
Failure to Deliver the Agreed Scope of Work
The delivered work substantially differs from the editing services outlined in the selected package, and reasonable efforts to correct the issue have not resolved the concern.
Duplicate Payment or Billing Error
A payment was processed incorrectly due to a verified billing or transaction error.
All refund requests are reviewed on a case-by-case basis. Refund eligibility will be determined after reviewing the project history, communications, delivered work, and the specific circumstances involved.
3. Non-Refundable Situations
Refunds will not be issued in the following cases:
You changed your mind after payment but before the project work began.
You failed to provide necessary materials, such as manuscripts, images, or cover files, or did not respond after repeated follow-ups.
You exceeded the number of revisions included in your package and declined to pay for additional revisions.
You approved the final delivery, and the project was marked as complete.
You purchased a promotional or limited-time discounted package that clearly states “non-refundable” terms.
4. How to Request a Refund
To request a refund, send an email to projects@kalculuspencreative.com within 7 days of your last revision or communication.
Include:
Your full name and WhatsApp number
The email used during purchase
A clear explanation of your dissatisfaction or reason for the refund
Our team will review your case and respond within 3 working days.
5. Processing Time
Approved refunds will be processed within 7–10 business days via the original payment method, which may include bank transfer, Stripe, Budpay, Flutterwave, Payoneer, or USDT.
For international payments, additional delays may occur due to network confirmations, currency conversions, or banking processes.
6. Chargebacks & Disputes
We encourage open communication. If you’re unhappy, please contact us directly before initiating a Stripe dispute or card chargeback.
Unnecessary or dishonest chargebacks may result in blacklisting and reporting to relevant freelancer platforms and business communities.
7. Policy Changes
We reserve the right to update this refund policy at any time. The current version will always be available on this page with the effective date shown at the top.
Contact Us
If you have any concerns or want to request a refund, please contact:
